Terms of Service

PeopleVoice is operated by [NEEDS: legal entity name, registration number and registered address]. By creating an account you agree to these Terms and to our Privacy Notice. The signup form records only the date you agreed; it does not record which version of this document you were shown. These Terms will change as the platform changes, and [NEEDS: how changes to these Terms are notified to users, and whether agreement is collected again] You do not need an account to read this public record. An account is needed only to write a message, vote, report content, or follow politicians and topics. While the banner at the top of this page is showing, this text is a working draft under legal review and is not a binding agreement.

To create an account you need an email address, and a mobile number that can receive a one-time password (OTP) by SMS. We also run an automated bot check at signup. We do not collect or verify your name, your age, or any identity document. Nothing we hold therefore proves who you are. We allow one account per phone number, enforced on a one-way hash of the number rather than on a person. We therefore cannot detect someone who uses several numbers. If a number is attached to a banned account, it cannot be used to register again for one year. [NEEDS: minimum age to hold an account, and how — or whether — it is checked] [NEEDS: whether accounts may be created from outside Thailand, and whether these Terms differ for non-residents]

Your account uses a pseudonym by design. The system generates a handle for you at signup, for example FreshForest3813. You never enter a display name yourself. You can regenerate the handle or choose your own from your settings. We keep every handle your account has ever used, and our moderators can see that history. Other citizens see only your handle, your approved messages, and up to three trust badges. There are no user profile pages, no followers, no private messages, and no replies between citizens. You can follow politicians and topics, but nobody can follow you. Keep control of the phone number and email address attached to your account, because anyone who can receive your OTP code can sign in as you. The province you give at signup is never shown to anyone, and you are responsible for everything posted from your account.

Write in your own words, to a named politician, party or public body, about that person's or body's conduct of their public duties. Our automatic screen rejects or holds messages that contain HTML tags, run over 1,000 characters, repeat a character ten or more times, contain a link, carry more than three hashtags or mentions, use more than seventy per cent capital letters (a condition that can only apply to text in the Latin alphabet), contain no verb, repeat the same few words over and over, or match our profanity list. Do not publish anyone else's personal data. Text that looks like a Thai national ID number or a phone number is held for a staff member to read. Do not threaten anyone, do not use more than one account, and do not post using automation. We record device characteristics and typing patterns with every message in order to detect such behaviour, and a message our system judges likely to have been written by a machine may be shown to fewer readers, without you being told. Content matching the Section 112 keyword list we maintain is never rejected by the automatic system. It is sent to a human moderator for review and marked as requiring legal attention. Nothing on this page is legal advice about Section 112 of the Thai Criminal Code, and the risk of writing about the monarchy in Thailand is your own.

You remain the owner of what you write. By posting, you grant PeopleVoice a licence of unlimited duration, irrevocable, worldwide and royalty-free, to store, publish, display, retain permanently, and further distribute your message, as part of the public record PeopleVoice compiles (which is not an official or government register). [NEEDS: confirm the licence scope — in particular whether it extends to sub-licensing, republication by third parties, and commercial reuse] Once a message is approved and published, you cannot take it back. If a message is later removed, a marker is recorded in its place (a tombstone) together with the reason, so that nothing disappears quietly. Rejected or removed messages remain in our database and are not destroyed. Erasing your account severs the link between you and your messages so they display as an unnamed author, but it does not delete the messages themselves. This public record also contains material about people who are not our users, namely verbatim quotes from recorded parliamentary sessions, verbatim statements from news reporting, voting records, and party affiliations. Politicians, parties, ministries and government agencies were never asked for consent, and cannot opt out. We publish this material as a record of political expression and of acts performed in public office. We also publish text written by artificial intelligence, namely short descriptive headlines for parliamentary quotes, per-topic summaries, and an overview of each politician's record. AI-generated text is always labelled as AI-generated, is never presented as anyone's own words, and is checked before publication. Parliamentary quotes are never published automatically; a staff member must approve each one. If you are named in this record and consider the information inaccurate, we do not yet have a channel for requesting correction or a right of reply. The only reporting tool on the site requires a user account, and we have not yet published any contact address. [NEEDS: a correction and right-of-reply channel for named subjects, and the address it points at] [NEEDS: our position on third-party copyright in the news reporting and parliamentary recordings we quote from]

Every message must pass an automatic screen before it can appear. Any message that trips any condition is held for a human moderator to read. Messages written in Thai script are always sent to a human for review, whatever your account standing. Messages from long-standing accounts with clean content may be approved by the system alone, with no human reading them, and the monthly transparency report publishes that number. Some held messages are decided instead by other citizens through community review, by weighted vote, and once the deadline passes they are decided on whatever votes exist at that moment, with no moderator involved in this path. Content matching our Section 112 keyword list is never rejected automatically. It is sent into human review and marked as requiring legal attention, which means a moderator does read the message. You may appeal a rejection once per message, and some rejections cannot be appealed at all, namely where we deliberately give limited reasons, and where we ask you to edit the message and post it again. Appeals are decided by a moderator. We do not at present commit to how many days an appeal will take to decide. [NEEDS: whether we publish an appeal response time, and what it is]

You may stop using PeopleVoice at any time, and you can request erasure of your account from your settings. What erasure removes, and what remains, is set out in the Privacy Notice. Read it before you submit a request, because erasing an account cannot be reversed. We may suspend or terminate an account that breaches these Terms. The system scores each account's trust rating nightly and proposes accounts for suspension, with a moderator deciding, except for an account below a hard floor the operator has deliberately set, which is suspended immediately and recorded. When an account is permanently suspended, its messages remain published but are displayed without a name, and the one-way hash of its phone number is locked for one year so the same number cannot register again. After one year, that hash is deleted. At present there is no route for a user to contest a suspension themselves. [NEEDS: whether a banned person can contest a ban, to whom, and within what time]

These Terms are governed by the law of the Kingdom of Thailand. [NEEDS: confirm the courts or dispute-resolution forum that has jurisdiction] This document is published in both Thai and English. The Thai version is the operative version. The English version is provided so that people who do not read Thai can understand the content, and is not a separate agreement. If the two versions differ in meaning, the Thai version prevails. We comply with lawful orders from Thai government authorities, and we do not disclose user account information voluntarily. We publish a monthly transparency report on content-moderation decisions on our transparency page. At present we publish nothing about government requests for data, and we have no system that records such requests. There is currently no contact address for this platform published anywhere on this site. [NEEDS: contact entity, postal address and email address for legal notices] [NEEDS: contact route for politicians, parties and public bodies named in the archive who wish to dispute what is published about them]